| Issue ID | 1523927 |
| Internal NHTSA # | 11162951 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C63S AMG |
| Model Year | 2016 |
| File date | 03/12/18 |
| Component | WHEELS |
| Product type code | VEHICLE |
| Description of the problem | I bought my 2016 mercedes c63s amg from a dealer in edmond, oklahoma (jackie cooper bmw) and they sold me the car with less than 10% tread left on the tires. Shortly after the purchase i called the dealer for assistance and they flat out denied any wrong doing. They claimed they did a "rigorous inspection" but somehow the tires that were down to their wear bars passed it. To make matters worse, i purchased a $4100 tire/wheel package from them and they also have not activated the service (after 23 days of purchase) so i cannot get new tires put on without paying an extra $1200 out of pocket for the high performance tires that the car requires. Management has not returned any of the calls & the sales agent (bryan leonard) also have not been very helpful. Nearly a month later after the purchase the car is still sitting in the garage with two busted tires & no way to replace them under warranty because the dealer is refusing to expedite the warranty activation. I finally got tired of waiting so i took the hit for the front two tires and paid a mobile service to come out and replace them. The dealer is refusing to reimbursing me for those 2 & also refusing to activate the warranty service in a timely manner. I've attached the pictures of the driver side front tire that is on it's last thread & also the receipt for the front two that i replaced out of pocket. It's december 21st now and still no activation on the warranty. I've never felt a bigger bait & switch from a dealer before. |
| Vehicle Mileage at Failure | 25400 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | MANSFIELD, TX |
| VIN pattern | 55SWF8HB7GUXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |